Faq
Our top priority is the health and safety of our employees and customers. Therefore, we have completely redesigned our production and fulfillment center to adhere to government-recommended guidelines for social distancing and PPE (personal protective equipment).
What does this mean for you?
· Processing times may be delayed. Typically, processing time is 6-12 business days*, but currently these times vary due to issues related to COVID-19, government mandates, and the impact on our business. Processing times may also be extended during the holidays.
· We will notify you once your order ships or if we anticipate any issues fulfilling your order.
· You can cancel and receive a full refund. We have updated our return policy so that you can cancel any unshipped order at any time and receive a full refund.
We appreciate your patience and understanding as we get through this together.
Thank you for your support!
*Please note that business days do not include weekends and holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We have a 24/7 live chat on the website, or you can email us at support@nflmlbmall.com.
HOW MUCH DOES SHIPPING COST?
We offer expedited shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. If your order total exceeds $50, shipping is free.
WHAT PAYMENT METHODS DOES NFLMLBMALL.COM ACCEPT?
We currently accept credit card payments and PayPal. If you would like to arrange payment via another method, we are happy to help!
Please contact us directly at support@nflmlbmall.com to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM SUPPORT@NFLMLBMALL.COM?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure internet transmission of your personal information. We do not store credit card details or share your personal information with third parties.
If you still have concerns about placing your order, please contact us at support@nflmlbmall.com, and we will contact you about an alternative ordering method!
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make changes to your order, please contact us at support@nflmlbmall.com within 8 hours of placing your order. After that, we cannot make any changes.
HOW CAN I TRACK MY ORDER?
As soon as your order ships, we will send you an email with a tracking number. If you haven't received this email, please email us at support@nflmlbmall.com.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is an item you order before we have it in stock. You can cancel the order until it is processed. To cancel, you can email us at support@nflmlbmall.com.
I ORDERED AN AVAILABLE ITEM WITH A PRE-ORDER. WILL THEY BE SHIPPED SEPARATELY?
We will ship your order as soon as all items are available. If you would like to receive the available item before the pre-order item, please email us at support@nflmlbmall.com.
WHAT IS YOUR RETURN POLICY?
We offer a 14-day, hassle-free return service.
Items must be in their original condition, with the return label and hygiene seal intact. Items must not have been worn, washed, or altered in any way.
Unfortunately, we cannot accept returns that do not meet these requirements.
nflmlbmall.com offers a full refund (item price excluding original shipping costs).
All returns can be sent to our return warehouse in the United States.
HOW DO I REQUEST A RETURN?
Requesting a return has never been easier!
We offer a 14-day, hassle-free return service. To initiate a return, simply email us at support@nflmlbmall.com within 14 days of receiving your package using the email address used to process your order.
Please note that we cannot refund the original shipping costs for returned goods unless the item is faulty. We also cannot refund return shipping costs.
Once the items are received, we will send you your new item or you will receive your refund (item price excluding original shipping costs).
We cannot be held responsible for the loss of returned items. We recommend using a registered postal service for the return shipment and retaining the tracking details.
WHAT IF THE ITEM YOU RECEIVED IS DAMAGED OR DEFECTIVE?
We work hard to ensure that all items sold are of the highest quality. However, if you have any concerns about a defective or damaged item, please email us at support@nflmlbmall.com so we can urgently investigate the issue for you!
What does this mean for you?
· Processing times may be delayed. Typically, processing time is 6-12 business days*, but currently these times vary due to issues related to COVID-19, government mandates, and the impact on our business. Processing times may also be extended during the holidays.
· We will notify you once your order ships or if we anticipate any issues fulfilling your order.
· You can cancel and receive a full refund. We have updated our return policy so that you can cancel any unshipped order at any time and receive a full refund.
We appreciate your patience and understanding as we get through this together.
Thank you for your support!
*Please note that business days do not include weekends and holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We have a 24/7 live chat on the website, or you can email us at support@nflmlbmall.com.
HOW MUCH DOES SHIPPING COST?
We offer expedited shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. If your order total exceeds $50, shipping is free.
WHAT PAYMENT METHODS DOES NFLMLBMALL.COM ACCEPT?
We currently accept credit card payments and PayPal. If you would like to arrange payment via another method, we are happy to help!
Please contact us directly at support@nflmlbmall.com to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM SUPPORT@NFLMLBMALL.COM?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure internet transmission of your personal information. We do not store credit card details or share your personal information with third parties.
If you still have concerns about placing your order, please contact us at support@nflmlbmall.com, and we will contact you about an alternative ordering method!
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make changes to your order, please contact us at support@nflmlbmall.com within 8 hours of placing your order. After that, we cannot make any changes.
HOW CAN I TRACK MY ORDER?
As soon as your order ships, we will send you an email with a tracking number. If you haven't received this email, please email us at support@nflmlbmall.com.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is an item you order before we have it in stock. You can cancel the order until it is processed. To cancel, you can email us at support@nflmlbmall.com.
I ORDERED AN AVAILABLE ITEM WITH A PRE-ORDER. WILL THEY BE SHIPPED SEPARATELY?
We will ship your order as soon as all items are available. If you would like to receive the available item before the pre-order item, please email us at support@nflmlbmall.com.
WHAT IS YOUR RETURN POLICY?
We offer a 14-day, hassle-free return service.
Items must be in their original condition, with the return label and hygiene seal intact. Items must not have been worn, washed, or altered in any way.
Unfortunately, we cannot accept returns that do not meet these requirements.
nflmlbmall.com offers a full refund (item price excluding original shipping costs).
All returns can be sent to our return warehouse in the United States.
HOW DO I REQUEST A RETURN?
Requesting a return has never been easier!
We offer a 14-day, hassle-free return service. To initiate a return, simply email us at support@nflmlbmall.com within 14 days of receiving your package using the email address used to process your order.
Please note that we cannot refund the original shipping costs for returned goods unless the item is faulty. We also cannot refund return shipping costs.
Once the items are received, we will send you your new item or you will receive your refund (item price excluding original shipping costs).
We cannot be held responsible for the loss of returned items. We recommend using a registered postal service for the return shipment and retaining the tracking details.
WHAT IF THE ITEM YOU RECEIVED IS DAMAGED OR DEFECTIVE?
We work hard to ensure that all items sold are of the highest quality. However, if you have any concerns about a defective or damaged item, please email us at support@nflmlbmall.com so we can urgently investigate the issue for you!